ONLINE ACCESS.

At Fordhouses Medical Centre, we offer a number of Online Services to our patients. Currently these are available through the Patient Access Portal.

 

Note: you must first visit the Surgery to obtain your login details for online access.
 


Services available through the online portal are:

- Online booking and cancelling of appointments
- Requesting repeat medication
- Updating your registration details (eg phone numbers and address)
- Sending secure messages to the practice
- Online viewing of elements of your medical records
- Sharing information (eg blood pressure) from some home monitoring devices via the Apple Health App.



How do I use Patient Access?

Step 1. Visit the Surgery to register and obtain your Patient Access login details

You can register by firstly visiting the Practice in person and requesting your login details.

We will require identification (should be valid and in date or less than 3 months old. Two forms of identification should be presented: one photographic (e.g. passport, drivers licence) and one proof of address(e.g. recent utility bill, bank statement etc).

Step 2. Log in online

After you have obtained your login details, go to https://patient.emisaccess.co.uk and log in.

How do I book appointments?

Click here to visit the support centre and find out more.

How do I order a repeat prescription?

Click here to visit the support centre and find out more.



Medical Records Online Viewing

If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.

Being able to see your record online might help you to manage your medical conditions. It also means that you can even access your record from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.

What you can see online with medical record access:

- Test Results (See section "Viewing Your Test Results Online")
- Consultations
- Problems
- Immunisations
- Allergies
- Medications

At the present time, we are unable to allow access to children’s medical records due to our clinical software constraints.

Before you apply for online access to your record, please consider the following situations:

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

With online records access you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us. If this happens please contact us as soon as possible. The practice may hide parts of your record so that certain details are not displayed online. For example, we may do this with test results that you might find worrying until we have had an opportunity to discuss the information with you.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. Should you share your login credentials, they would be able to book appointments or order repeat prescriptions. They may be able to see your record to help with your healthcare if you wish. If you wish temporarily to share some or all of the record to which you have access (eg with your dentist or pharmacist) you can now do this securely from within Patient Access See this link Sharing your medical record using Patient Access

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please ask your GP when you next speak to them.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system and contact the practice as soon as possible.

Using your record to complete forms

The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports or forms.

Corrections

If you feel that any information is incorrect or that your record is missing information, we can add amendments to your record, but we cannot delete or alter any historical information.

If you would like access to your medical record

Please visit the Surgery to obtain your Patient Access login details.

For more information from NHS England see: https://www.england.nhs.uk/ourwork/pe/patient-online/support/patient-material/



Viewing test results

Important information for patients viewing test results online

If you have been given access to view your test results online these will become available after one of the doctors has viewed and commented on them. Some results arrive in the practice with a comment from the lab of "Abnormal" or will show with a little red marker outside the normal range. It is important to look at the comment of the doctor who has viewed the result rather than this lab marker!

The marker which says "normal" may not be appropriate for you

In some situations the lab will view a result as normal when it is not correct for you. One example of this would be a patient on treatment for gout. The normal range for the test goes up to a value of 450, but if you are on treatment we target a value of below 300.

The marker which says "abnormal" may not be appropriate for you

The lab marker is based on a sample, if your result is in the same range as 95% of normal tests it will be marked as normal - so 5% of "normal" tests will be marked as abnormal.